Please wait...


If you are unable to find an answer to your query, and require further assistance, please email our support team at We will endeavour to respond within 24 hours but, if you don't see a reply from us, please check your spam filter.

  • Q: Who are TLD Registrar Solutions?
  • A: TLD Registrar Solutions Ltd (TRS) are an ICANN Accredited Registrar who are providing a domain registration and management service through the website. All agreements entered into on this site, unless otherwise stated, are made with TRS.
  • Q: Can I register a domain name if I'm not yet ready to use it?
  • A: Yes, you can leave it parked with .BUILD for the length of your registration.
  • Q: How do I modify the nameservers for my domain name?
  • A: To modify the nameservers for your domain name:
    1. login using your email address and password
    2. Click on the domain name you wish to modify
    3. Enter the new Nameservers into the Hostname fields
    4. Click 'Add Nameserver' if you need to add additional nameservers
    5. Click 'Save changes' to save your changes to the nameserver details
    Remember, changes may take up to 24 hours to propagate.
  • Q: How do I update the contact information for my account?
  • A: To update your contact information:
    1. login using your email address and password
    2. go to 'Account Settings' from the menu
    3. enter your new contact information into the form fields and click 'Update Details'
    PLEASE NOTE: If you update the contact information associated with your account you will be asked to re-verify your contact information via email.
  • Q: How do I modify the details of a Contact associated with a domain in my account?
  • A: To update your Contacts:
    1. login using your email address and password
    2. go to 'Manage Contacts' from the menu
    3. your Contacts will be listed and can be edited from this page. Please note: any changes to a Contact will be reflected across all domain associations
    PLEASE NOTE: In certain cases, if you update the contact information associated with your domain you will be asked to re-verify your contact information via email.
  • Q: How do I renew a domain name?
  • A: To renew a domain name:
    1. login using your email address and password
    2. click on the domain name you wish to renew
    3. click 'Renew' next to the domain name's expiry date at the top of the page
    4. please note: domain names cannot be renewed for 7 days after their initial registration
    5. to perform bulk renewals, use the check boxes next to the domain names on the 'Account Summary' page, and click 'renew'
  • Q: Can I set up automatic renewal payments?
  • A: No, you must login to your account and make payment each time a domain name needs renewing. We will send you reminders by email before the expiry date.
  • Q: What is domain forwarding?
  • A: Our forwarding service allows you to re-direct your domain name to an already existing website. To set web forwarding for your domain name you will need to use the Advanced DNS Manager.
  • Q: How do I transfer my domain name to another registrar?
  • A: To transfer your domain name you will need to generate the Auth/Transfer code. Once logged in, click on the domain name and then use the 'Generate code' button at the top of the page. The Auth/Transfer code will be emailed to the Administrative Contact for the domain name.

    This Auth/Transfer code can be given to your new registrar in order for them to initiate a transfer.
  • Q: How do I transfer my domain name to another account?
  • A: To transfer your domain name to another account you will need to generate the Auth/Transfer code. Once logged in, click on the domain name and then use the 'Generate code' button at the top of the page. The Auth/Transfer code will be emailed to the Administrative Contact for the domain name.

    This Auth/Transfer code can be given to the new account holder in order for them to initiate a transfer.
  • Q: Does it cost anything to transfer my domain?
  • A: No, transfers are free of charge.
  • Q: What are 'Premium' Domain Names?
  • A: Premium Domain Names are high value names available purchase at a premium price, renewals may be at a higher rate, and transfers are permitted.
  • Q: How do I contact customer support?
  • A: Email your enquiry to
    We endeavour to respond to all enquiries within 24 hours.
  • Q: How do I submit a trademark infringement claim against a .BUILD domain name?
  • A: There is a Uniform Dispute Resolution Policy (UDRP) which applies to all Generic Top Level Domain (GTLD) names including .BUILD domain names. Please see ICANN's instructions on the UDRP procedure for information on how to submit your claim.
  • Q: What is Advanced DNS Manager?
  • A: Advanced DNS Manager is a free service, which enables you to put and manage your domains on our registry service provider, CentralNic USA's, well proven DNS infrastructure.
    To setup your domain on Advanced DNS Manager:
    1. Login to your account and click on the domain name
    2. Click 'Advanced DNS Manager' under Nameserver Configuration
    3. Confirm you have read and accept the terms and conditions
    4. Click 'Activate domain on Advanced DNS'
    Once the Advanced DNS Manager is active for your domain you will be able to manage your own DNS records:
    1. You are fully in control of your zonedata
    2. You can add as many A/AAAA/MX/CNAME/TXT records to your zonefile as you'd like
    3. You can setup Web Forwarding and redirect your domain to an already existing URL
  • Q: How do I purchase hosting for my domain?
  • A: To purchase a hosting package:
    1. Go to the 'Add-on Services' page, from the left hand menu of your account manager.
    2. Select the domain name you would like to purchase hosting for.
    3. Click 'Add to cart' next to the hosting package you'd like to purchase.
    4. Continue to shopping cart to complete purchase.
  • Q: What is Whois Privacy?
  • A: When you register a domain name your contact details are displayed in the public Whois record. If you would like to keep your personal details private and protected, Whois Privacy Ltd can provide their contact details in the Whois record in place of your own. The Whois Privacy Ltd service can be purchased through your account manager:
    1. To purchase whois privacy select the domain name(s) from the 'Account Summary' page and click 'Private Whois'.
    2. By purchasing private whois you are agreeing to the Whois Privacy Ltd agreement as detailed here:
  • Q: How do I delete my domain?
  • A: To delete your domain:
    1. Login to your account and click on the domain name you'd like to delete.
    2. Go to 'Domain Cancellation' at the bottom of the page and click 'Delete'.
    3. This action will schedule the domain for deletion, and also delete any associated services.
    4. This action cannot be undone, and no refund will be given.
  • Q: My domain is pending deletion, how do I make it live?
  • A: If your domain expired more than 44 days ago it will now be pending deletion. To restore your domain you need to login to your account and renew it. To do this, click the renew button next to the domain, in the "Your Domain Name's" table. A domain can be restored up to 30 days after going to the pending deletion status, and will incur a fee in addition to the renewal fee. For more information about our what happens to your domain after expiry please see our Deletion and Auto-Renewal Policy
  • Q: How much does it cost to restore a domain after expiry?
  • There is a $40 restoration fee for .BUILD domain names.
  • Q: What is email forwarding?
  • Email forwarding is currently offered to all Website Builder users as a free add-on service to complete your online presence. Your free email forwarding account(s) enables you to advertise a professional email address using your .BUILD domain name, and forward it to your existing email address. For example, setup yourname@yourbusiness.BUILD and forward it to

  • Q: What is build?
  • A: .build is a new generic top level domain (gTLD) designed especially for the online needs of the building industry. A .build domain name tells the world exactly who & what you are, and it positions your business in front of a relevant audience. It instantly captures the attention - and clicks - of internet users searching for a building-related business online. For instance, could be anything from a design agency to a fashion boutique whereas is very obviously related to the building industry.
  • Q: How is .build different from .com?
  • A: As you may have noticed recently .com is full and for anything and everything from donuts to doorknobs. Whereas .build is an online namespace focused solely on the needs of the building community.
  • Q: What if I already have a website on .com or other TLD?
  • A: No problem, keep your existing site. But upgrade to a .build website. Apart from having a great name, which you may have missed out in the .com space. You basically have three options. You can upgrade to a better website at your .build address. We can help you with specialized templates or you can provide your own custom solution. You can redirect your existing .com website to your new .build website and benefit from a larger footprint on the web.
  • Q: Will people be able to find my website on .build?
  • A: Yes! .build has partnered with The Blue Book online to provide the best search results specifically focused on the building industry. You may get lost in the .com wilderness and ever-changing SEO requirements, but you will be easily recognized in the .build community.
  • Q: Can I get a .build email?
  • A: Yes, .build can fulfill all of your email needs. An example of a .build email address would be Website builder and hosting packages will be available to purchase once General Availability opens.
  • Q: How much will a .build domain name cost?
  • A: Basic .build domains will be available at $100 per year during General Availability.
  • Q: Can I get whatever name I want?
  • A: Yes, .build is a brand new domain name, meaning that you have an excellent chance of getting the name you want (subject to a handful of exceptions)
  • Q: Is a .build name secure?
  • A: Absolutely. In fact it is even more secure than .com and all the other existing gTLDs. Why is that? The new application requirements mandate that the new gTLDs employ the latest and most advanced security protocols on the web.
  • Q: How do I buy one?
  • General availability is open right now! Click here to search.

  • Q: I have ordered Google Apps, when can I start using it?
  • A: After you have completed your order for Google Apps there are several actions we need to take to setup your account. The most important of these is passing the Google Domain Ownership Verification process, which we do on your behalf. This process may take up to an hour to complete after which you will receive an email which confirms that the Google Apps is ready for use.

    Keep an eye out for the confirmation email, if you do not receive this after one hour our support team will pick up the error and contact you once it has been resolved. Please contact if you encounter any issues.
  • Q: I received my confirmation email, how do I start using Google Apps?
  • A: The first step in setting up your Google Apps account is to setup your Admin user. This user is the account which will have the authority to create and maintain all other users on your account, as well as add further subscriptions. Login to your account with, find the domain and click on the 'Setup Google Apps' button next to your domain. You will be asked to provide the details of your Admin user, which will then be sent to Google to complete your setup. The setup of all subsequent users, as well as all other actions should then be completed directly at the Google Apps website.
  • Q: Further support on how to make the most out of your Google Apps account
  • Administrator Help Center - Browse documentation on configuring Google Apps for your organization

    User guides - Get help using core Google Apps

    Support Tools - Analyze logs, headers, and more

    Community forum for admins or developers - Discuss topics with other Google Apps customers.

  • Step 1 – Setup your email forwarding

    • In order to setup forwarding to your existing email address please follow the below instructions:

      • Login to your account at
      • On the main page click on the domain you wish to setup email forwarding for
      • Scroll down until you find the Email Forwarding section and enter your email forwarding details.

      To configure your existing email account to be able to send from your new email please see the instructions for the appropriate email provider below. PLEASE NOTE: You must create your email forwarding through before configuring your existing email account to send from your new address.

      Please ensure that you add your new email address to your "Safe Senders" list to ensure that emails forwarded are not classed as SPAM.

  • Step 2 – Configure your existing email to send from your new .build email address

  • + Blackberry
  • + Yahoo! Mail
  • + Thunderbird
  • + Live/Hotmail
  • + Outlook 2007
  • + Outlook 2010
  • + Gmail